What are the conditions for returning the item?
- The product seal must be intact.
- Item must be returned in the original condition on the same day.
- Item must include all packaging and accessories (including warranty cards, manuals, certificates of authenticity, tags, etc.)
- Please return all free or promotional items that came with the purchase else the return will become invalid.
How long after delivery can I submit my claim and how?
- Please get in touch with our customer services by giving a call on 0323-4572723 or by sending an email at email@example.com within the same days of delivery.
- Our Customer Services will help you fill the return & exchange form.
- Please return the product by filling and submitting the return form along with the product at qelectronics.pk Outlet.
How will I be refunded in case of a return?
Refund will be made in the following ways:
- Internal Credit:
It will be issued on your ID registered with qelectronics.pk within 48 hours.
- Bank transfer:
A cheque will be dispatched for your address within 07 business days after the item has been picked.
- Credit card reversal:
qelectronics.pk will submit your case to your respective bank within 2 business days. However, we cannot commit any turnaround time taken by the bank to reverse the amount.
What if I receive a faulty product?
If you receive an electronic item or an edible product in damaged/ broken, expired condition or any product that does not match its description, you can return it within 7 hours for replacement/exchange.
What are the items that cannot be returned but can be exchanged?
We offer same-day return policy for everything except.
- All promotional and discounted items cannot be returned.
- All electronic items cannot be returned.
- Customized products cannot be returned.